Refund policy
Your Right to Return
You have the right to return any or all items from your order within 7 days of receiving it in India, provided the items are unused and in original packaging.
Initiating a Return Online
You should have a profile with us to initiate a refund online. Simply sign up at the time of shopping or post shopping.
Log in to your account on our Online Store.
Navigate to "My Orders" on your account page.
Select the specific order you wish to return.
Choose the item(s) you want to return and submit your request.
Once your request is approved, place the item(s) securely in the original packaging and hand it over to the designated delivery person for pick-up.
Alternative Return Arrangements
If you prefer an alternative method for returning your item(s), please get in touch with our Customer Service team via email, WhatsApp, or any preferred social media DM.
Return Requirements
Ensure that the returned item(s) are correct and complete; failure to do so may result in processing delays.
We can only accept returns for items purchased from the Soul Love and Earth online store. Items purchased from our physical stores should not be included in the return parcel.
Refund Process
Upon approval of your return request, we will process your refund (excluding the delivery cost).
If you choose to keep certain items from your order and only return a portion, the delivery cost will not be refunded.
Your refund will be credited to the same payment method used for the original purchase (e.g., UPI, Credit Card, Net Banking) within 5-7 business days of receiving the returned items.
Condition of Returned Items
We will provide a full refund for any returned item that is in the same condition as when you received it.
Items that have been damaged, soiled, washed, altered, or worn (except for trying on) to an extent that reduces their value will not be eligible for a refund.
Exceptions
Please note that the right of withdrawal and return does not apply to certain products if the seal has been removed. This includes items such as beauty products and cosmetics, due to health protection and hygiene reasons.